...121) Remember that everything is a case study . Think about what it is a case of and what principles apply .

...122) Teach your people to fish rather than give them fish . It is a bad sign when you tell people what they should do because that behavior typically reflects micromanagement or inability on the part of the person being managed . Instead , you should be training and testing . So give people your thoughts on how they might approach their decisions or how and why you would operate in their shoes , but don ' t dictate to them . Almost all that you will be doing is constantly getting in synch about how they are doing things and exploring why .

...121) 要记住一切都是个案研究。要思考是什么个案以及其应用的原则。

…122) 要授人以渔，而不是授人以鱼。当你告诉员工他们应该干什么的时候就是个糟糕的信号，因为行为通常反映了微管理或被管理人的无能。相反，你应该给予培训或测试。所以，让员工思考一下他们可能会如何做出决定或者站在他们的立场上，你会如何操作以及为什么，但不要对他们发号施令。你将要做的几乎所有的事就是不断地就他们是如何做事的达成一致，并探究原因。

